You must have a login to submit an online inquiry, so if you don’t already have one, click “Create a new login” to be taken to that page.
If you’ve lost or can’t remember your password, enter your email address and click “Reset password” to have an email sent to you with a link to create a new one. If you don’t see the email in your inbox, check your spam or junk folder.
The email address used to create your login is unique. If your email address can’t be found when trying to reset your password, you may have used a different email or mistyped it when you originally registered, and you will no longer be able to access your files.